April 13th, 2009

The Response I Got from Amazon

This is the email response I received from Amazon after I emailed them yesterday:

Hello,

Thank you for contacting Amazon.com.

This is an embarrassing and ham-fisted cataloging error for a company that prides itself on offering complete selection.

It has been misreported that the issue was limited to Gay & Lesbian themed titles – in fact, it impacted 57,310 books in a number of broad categories such as Health, Mind & Body, Reproductive & Sexual Medicine, and Erotica. This problem impacted books not just in the United States but globally. It affected not just sales rank but also had the effect of removing the books from Amazon’s main product search.

Many books have now been fixed and we’re in the process of fixing the remainder as quickly as possible, and we intend to implement new measures to make this kind of accident less likely to occur in the future.

Thanks for contacting us. We hope to see you again soon.

Sincerely,

Customer Service Department
Amazon.com

I don’t know any more than that at this time, but I wanted to post this response (verbatim and in its completion).

Love,
Emerald

P.S. I just saw that Rachel Kramer Bussel has already blogged about having received the same response….

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4 Responses “The Response I Got from Amazon”

  1. Thanks for sharing this.

    What a cluster f**k! (content edited for Amazon glitch sensibilities)

  2. Emerald says:

    Wow, I think we just cross-posted(/commented) on each other’s blogs. :)

  3. Neve Black says:

    Thanks, E for the post.

    Hmmm…it’s time for a change for me. Why do I feel like I’m swimming in a pool with Great White Sharks?

  4. I got the same reply but also another more personal one to my complaint last Thursday saying I was reinstated. As of this morning, I also have a sales ranking again as does other Cleis anthologies.

    Now they need to post on their homepage reassuring us that they stand behind a non-judgmental philosophy of bookselling. So far, the PR has been really lame…